CPM is an award winning, international, outsourced sales agency.
Successfully driving our clients’ sales and consumer engagement for over 80 years, we’ve sustained nearly a century of success due to our outstanding people and the effective teams that they form.
From recruiting to training and developing our people, we enable and encourage every individual to reach their true potential. We believe a healthy work-life balance is as vital to happiness as it is to performance.
Over 80% of our clients have worked with us for over a decade. That is an exceptional level of client retention and is testimony to our passion and our talent to continually deliver excellent results. At CPM, our ability to demonstrate real returns on investment for our clients enables us to retain our impressive portfolio and attract new business around the world.
CPM’s ethos is that working hard and achieving is fun.
CPM is all about people; those of us that work here, our suppliers, clients and their customers, and everyone who connects with the business and our activities.
We believe in making a positive difference to people’s lives and to the communities in which we operate.
We encourage our people to adopt the healthy work-life balance that is enshrined in the spirit of CPM. It’s all about taking on personal challenges, having fun and giving back to the community.
CPM has always and will always support the community around us. This promise manifests itself in a variety of forms from encouraging sport, health and fitness to education and active environmental support.
CPM operations are monitored and evaluated to minimise the company’s environmental footprint through increased efficiency. Sustainability is as much a part of our commitment to continuous innovation as improving our performance and services.
Our workplace culture promotes inclusion, diversity and employee engagement. CPM has always set the highest ethical standards and encourages others to do the same.
Whether we are representing our clients, or ourselves CPM maintains the highest ethical standards and complies with all legal and regulatory codes at industry, national and international level.
Now, more than ever, there's a strong call-to-action to press forward and progress gender parity. There's a strong call to #PressforProgress motivating and uniting friends, colleagues and whole communities to think, act and be gender inclusive.
At CPM we make it our business to know your business inside out. We are proud to have worked with more than 80% of our clients for more than ten years.
Growing brands and increasing sales is what we do. We achieve that by providing a range of integrated sales solutions that increase your sales. With innovation at the heart of our business, we are always finding new ways to drive sales and measurable ROI.
To grow our clients’ business using insight to create influence and drive sales.
Using the power of information and experience to determine future activities
Create an emotional relationship to effect beliefs and behaviours
Driving growth for our clients through insight and influence
Effective merchandising and retail displays - two key elements to driving sales and gaining a true in-store competitive advantage. The retail division of CPM is where our story started, and no one knows more about effective merchandising and building productive relationships with retailers.
When it comes to consumer activations, over the next 12 months, we will carry out in excess of 1.5 million sales demonstrations and sampling days with the sole objective of turning shoppers into buyers.
Outstanding customer care leads to strong, loyal relationships. The satisfaction of your customers is paramount, which is why our front-line customer care specialists are experts in listening to, engaging with and supporting your customers.
Digital is a fundamental part of any integrated sales solution. Effective digital sales solutions are simple, easy to use and combine years of retail, consumer and varied sector experience with a thorough understanding of today's consumer.
CPM is an international contact centre specialist with a footprint spanning America, EMEA and Asia-Pacific. That helps you because we protect and grow your market share by delivering exceptional customer experiences and high performance telesales programmes on a local, regional or global basis.